Feedback JourneyFeedback Journey

Unlock Professional Excellence with Insightful Client Feedback

Collect valuable customer feedback to fuel your growth, and show off your documented results in the end.

Start your journey
Quit assuming. Be data driven in your improvement work.
Outstanding credibility with documented customer satisfaction.
Build your brand with verifiable results.
Most knowledge workers do not collect quantitative feedback. Get an impactful competitive edge!

The Feedback Journey

Start your journey of continuous improvement and customer satisfaction.

Feedback Journey is tailored for

  • Service delivery workers.
  • Long-term contract workers co-working with their clients.
  • Course and workshop facilitators.

Feedback Journey drives the improvement work for your employees using the following process:

  1. Create a survey and invite clients to respond.
  2. Evaluate the results and set an improvement goal.
  3. Start over.
Create
a survey
Invite clients
to respond
Evaluate the results
Set an improvement goal
Feedback Journey
Feedback is the breakfast of champions.

Ken Blanchard, American Author

Feedback Journey for Knowledge Workers in...

It's for Long-term contract workers

  • Invite your clients to a survey 2-4 times a year.
  • Get achnowledgement for your efforts and identify improvement areas.
  • Assert imrpovement as you go,
  • Build the brand of your company as one that truly cares about the value it creates for the customers.
Long-term contract worker

It's for Service Delivery Workers

  • Request feedback when an assignment is completed to gain verified and documented customer satisfaction insights
  • Build focus on customer satisfaction with your employees.
  • Identify strengths and weaknesses in your organization.
  • Increase credibility in your offer documents by showcasing proved results.
Service delivery worker

It's for Course Holders and Workshop Facilittors

  • Ask for feedback when a course or workshop is completed.
  • Get scores for presentation, content, etc.
  • Use the results to promote future courses.
Workshop facilitator

What do the Clients Say?

  • Consultants that request feedback regularly, show that they are commited to deliver high quality service and care about customer satisfaction.
  • Looking at CVs with endless lists of technologies has limited value. The Journey Cards document customer satisfaction, and provied a distilled view of what matters, covering both professional skills and how the consultant is working in the social environment.
  • We are a large organization and we have a lot of consultants. As a leader, it can be difficult to follow up on all of them on a daily basis. I still meet with the KAM of the organizations using Feedback Journey, but they don't ask me how the consultant is doing, which can be difficult to answer. Instead they show me the results of the latest survey and say: "Look at this. This is what your people think of my guy". These meetings are always much more fruitful.

What does it cost?

Our pricing model is simple! Feedback Journey for your organization has an annual price of

€1200/year excl. VAT

You can invite all of your colleagues without worrying about increased costs. It's predictable and easy.

Plus, you can see the price right here! You don't need to provide your email address or phone number to find it out.

But you don't need to think about this just yet! You get a 60 day free trial, which should give you plenty of time to try out a few surveys without any commitment.

Start your Journey

Read more...

Level Up: Using Improvement Goals to Boost Your Growth and Customer Satisfaction

Learn about our feature, Improvement Goals, and how it takes you on a journey of being awesome.

Expanding Horizons: How Feedback Journey's New Survey Types Elevate Your Professional Growth

Great news! We have launched new survey types to help you collect feedback from different types of work.

How the Long-term Surveys Work

Learn how to create and send surveys to your customers.

About the Supporters

Leans about the supporter role and how they can help you improve.

What is the Consultant Role About?

What is it about, and why is it so important to collect feedback and assess your performance?

What is the Journey Cards: Turning Honest Feedback into Marketing Gold

A comprehensive guide to Journey Cards and how they can help you showcase your awesomeness.