Cookie Policy
This page explains the small bits of browser storage Feedback Journey uses. We keep this simple: we only use the storage needed to run the website and app, and we do not use analytics, marketing, or tracking cookies. We do count page views, video plays, clicks on sign-up links and sent contact forms, but that happens without cookies. See below.
The specific cookies and storage we use
| Name | Type | Purpose | Lifetime |
|---|---|---|---|
| LANG | Necessary | Remembers your chosen language in the app. | ~1 year |
| invitedBy | Necessary | Remembers which organization invited you so the join flow works across the login redirect. | 7 days |
| Login / session storage | Necessary | Keeps you signed in to the app (handled by Logto, the sign-in service we run on our own server). | Session / sign-in lifetime |
Some of these are first-party cookies scoped to feedbackjourney.com so the same preference can be read on go.feedbackjourney.com. The sections below explain the categories in plain language.
What do we use cookies or similar storage for?
Necessary
These are used so Feedback Journey can work properly.
- Language preference: the app can remember your chosen language with the LANG cookie.
- Login/session handling: the app and authentication flow may use session-related cookies or similar storage so you can sign in and stay signed in.
Can the same cookie be used on both domains?
Yes, in many cases. Because feedbackjourney.com and go.feedbackjourney.com are part of the same parent domain, a cookie can be set for feedbackjourney.com so both hosts can read it. We use that approach where it is useful and appropriate, for example for shared preferences. It does not work the same way for completely unrelated domains.
Do you use analytics, marketing, or ad cookies?
No. We do not use marketing or ad cookies, and our analytics do not use cookies either. Because everything we store in your browser is strictly necessary to run the website and app, there is no cookie banner or consent choice to make.
But you said you count page views, video plays, sign-up clicks and contact messages. How?
With Trackking, analytics software we built ourselves and run on our own server. It counts a page view as the page is requested, so there is no cookie, no browser storage, and no tracking script running in your browser for that. Nothing is sent to an external analytics vendor.
It records the page you opened, the linking site’s domain, your user agent, and a few ordinary request headers. Your IP address is hashed into a daily-rotating visitor code the moment the request arrives and is then discarded. It is never stored, and the codes cannot be linked across days. Because none of this reads or writes anything on your device, it does not require consent under the cookie rules. The privacy policy has the full description.
For a few things a small script helps. When you press play on a video, when you watch it to the end, when you click a link to sign up, and when you send the contact form, the page sends a short message to our own server with the name of the event and the page you are on. For a video it adds the name of the video, and for a sign-up link the text on the button. What you write in the contact form is never part of it. The message sets no cookie and stores nothing in your browser, and Trackking records no IP address, no user agent and no visitor code with it. It goes to our own server and nowhere else.
Quick summary
- Necessary cookies/storage: yes
- Analytics cookies: no (page views are counted on our server, and video plays, sign-up clicks and sent contact forms with a short message to our own server, all without cookies)
- Marketing cookies: no