Question 1

What is Feedback Journey, and who is it for?

Accepted Answer

Feedback Journey is a platform for collecting verified customer feedback, designed for freelancers, consultants and other knowledge workers. With Feedback Journey you can: Document customer satisfaction over time Demonstrate credibility to clients and employers Support continuous improvement through structured feedback

Question 2

What makes Feedback Journey different from other survey tools for freelance consultants?

Accepted Answer

Unlike generic survey tools, Feedback Journey is built exclusively for knowledge workers and service delivery professionals. It is significantly quicker for clients to fill out, uses standardized questions to ensure results are comparable, and actively translates your feedback into a verifiable Journey Card that you can use in your marketing.

Question 3

How is Feedback Journey different from SurveyMonkey or Typeform?

Accepted Answer

SurveyMonkey and Typeform are general-purpose form builders: you design the questions yourself, and what you get back is your own chart, which a client has no way to verify. Feedback Journey is purpose-built for consultants, freelancers and other knowledge workers, so the question sets are fixed and expert-designed. That is what makes results comparable across projects, across time, and across professionals. It also turns those results into two things a form builder cannot produce: Improvement Goals that track your progress across subsequent surveys, and a QR-verifiable Journey Card a prospective client can check online without an account. If you need a custom questionnaire for a one-off research project, use a form builder; if you need durable, comparable proof of client satisfaction, that is what Feedback Journey is for. Read the full comparison with SurveyMonkey.

Question 4

How much does Feedback Journey cost?

Accepted Answer

Feedback Journey is free to start and costs €67 per year for a single user, or €24 every three months. An entire organization is €1,500 per year with no per-seat charge, so the price stays the same however many colleagues you invite. The free trial covers up to 3 surveys and 5 invited respondents with access to all three survey types, and asks for no credit card. All prices exclude VAT and are billed through Stripe. See the full pricing details.

Question 5

Do my clients need an account to respond to a survey?

Accepted Answer

No. Responders answer from a link you send by email or share directly. There is no account, no login, and nothing to install, and a survey takes about two minutes to complete. Anyone checking a published Journey Card needs no account either: the unique link and QR code open the verified results for whoever holds them. Keeping the responder’s side account-free is deliberate, because every extra step costs you response rate.

Question 6

How does gathering continuous feedback help me win more freelance contracts?

Accepted Answer

External validation weighs heavily when companies hire remote talent. By regularly collecting feedback, you uncover blind spots, align better with client needs, and document your dedication to excellence. Showing off these validated results naturally gives you a competitive advantage over freelancers who lack documented proof of their customer satisfaction.

Question 7

How is Feedback Journey different from testimonials or reviews on LinkedIn?

Accepted Answer

Unlike testimonials or LinkedIn recommendations, Feedback Journey uses structured surveys, consistent scoring, and verified response history. Feedback is collected over time and visualized in Feedback Journey Cards, making it difficult to cherry-pick results and easy for others to assess authenticity at a glance.

Question 8

What if I get a low score from a client on a project?

Accepted Answer

Even top-tier freelancers have room to grow. Feedback Journey treats all feedback as a tool for professional and personal improvement. If you identify a declining trend or a low score, you can create a structured Improvement Goal. This allows you to define an execution plan, track your progress through subsequent surveys, and continuously raise the bar for your services.

Question 9

Why does Feedback Journey discourage clients from giving a perfect "10" score?

Accepted Answer

In our system, a score of 10 means the worker is "absolutely world class" and the client is prompted to confirm there are zero areas for improvement. This humanistic, Nordic-inspired approach to transparency nudges responders to give nuanced, honest feedback. It ensures that an average score of 8 genuinely means you are doing a fantastic job, making the data much more trustworthy to future clients.

Question 10

How is Feedback Journey different from Trustpilot for freelancers and consultants?

Accepted Answer

While Trustpilot is a fantastic platform for aggregating public reviews for consumer brands and whole businesses, Feedback Journey is purpose-built for the individual growth and professional validation of knowledge workers and service delivery professionals. Here is how we differentiate our product to better serve your specific career needs: Focus on the Individual, Not the Company: Trustpilot evaluates a business entity. Feedback Journey evaluates you: your specific skills, collaboration abilities, and subject knowledge as an individual professional. Contextual, Pointed Surveys: Trustpilot relies on generic review forms. Feedback Journey provides three distinct survey types (Long Term, Service Delivery, and Workshops) with fixed questions specifically designed to measure how you engage with clients and teams in those exact situations. Actionable Growth vs. Static Rating: We go far beyond a simple star rating. Feedback Journey features a built-in cycle for continuous improvement. You can take your survey results, create a structured Improvement Goal, execute a plan, and track your progress through subsequent surveys. The Verifiable Journey Card: Instead of simply directing clients to a third-party profile page, Feedback Journey empowers you to generate a highly visual Journey Card. This card displays your specific category scores, the total number of responders, and a verifiable QR code, making it the perfect asset to embed directly into your CV, portfolio, or project proposals to build immediate trust.

Question 11

What prevents cherry-picking only positive feedback?

Accepted Answer

Feedback Journey Cards display: Feedback across a defined time range The total number of respondents The latest responses This makes it difficult to exclude less favorable feedback without detection, increasing both transparency and credibility.

Question 12

Can potential clients verify that feedback is real?

Accepted Answer

Yes. Each Feedback Journey Card includes a unique link and QR code that allows anyone to verify the authenticity and integrity of the feedback online, with no account required.

Question 13

Can Journey Cards be used as evidence for ISO 9001 clause 9.1.2?

Accepted Answer

They can contribute to that evidence. Clause 9.1.2 of ISO 9001:2015 requires an organization to monitor customers’ perceptions of the degree to which their needs and expectations have been met, and it deliberately leaves the method open. A recurring Feedback Journey survey with fixed questions produces exactly that kind of documented, reviewable record, and a dated Journey Card shows the scores together with the number of responders and the date of the latest response. Confirm with your own auditor what they accept, but comparable scores over time plus a verifiable card are a reasonable place to start.

Question 14

How can freelancers build trust with international clients using Feedback Journey?

Accepted Answer

Feedback Journey helps remote consultants and freelancers close the trust gap by providing third-party validation of their work. By sharing a Journey Card, you offer potential clients a transparent, verifiable summary of your customer satisfaction scores, making it easier for them to hire you with confidence.

Question 15

How do I show my customer satisfaction scores on Upwork, Fiverr, or my CV?

Accepted Answer

Once you collect survey data, you can generate a Journey Card. This visual card displays your average scores across four key categories, the number of responders, and a QR code. You can embed this card in your CV, proposals, or portfolio. Potential clients can scan the QR code to verify the integrity of your results directly on the Feedback Journey website.

Question 16

Can I use the feedback I receive as client testimonials for my freelance business?

Accepted Answer

Absolutely. If a client chooses to provide a recommendation in the survey, they are prompted to leave their name, title, and recommendation text. By doing so, the client explicitly grants you the right to use their recommendation in your marketing materials, adding massive credibility to your profile.

Question 17

Can respondents give feedback anonymously?

Accepted Answer

Yes. A shared link lets anyone answer anonymously, which is especially useful for workshops and group sessions. For most surveys we encourage you to invite people by name. A named answer is one you can follow up on: you can ask what a score meant and agree what will change, which is what drives your continuous improvement. Honesty comes from the private written form, the guidance that explains what each score means, and asking plainly for constructive feedback.

Question 18

Where is my feedback data stored, and is Feedback Journey GDPR compliant?

Accepted Answer

Feedback Journey is run by Feedbach AS, a Norwegian company, and is built to comply with the GDPR. Your account and feedback data are stored on a server in Norway, provided by our hosting company Serve the World in Oslo. Sign-in runs on the same server. A few services we use, such as Stripe and MailerSend, operate from or may process data in the United States. For those transfers we rely on standard contractual clauses and the EU-U.S. Data Privacy Framework. You own your data and decide what to publish: deleting your account from Settings → Data & privacy permanently removes your profile, surveys, responses, comments and goals. Every night we also store an encrypted backup with Google, possibly outside the EU/EEA. Only we have the key, so Google cannot read it. Deleted data disappears from the backups after a limited time. Our privacy policy names every processor and states exactly what each one receives.

Question 19

How long does it take to get started with Feedback Journey?

Accepted Answer

Getting started typically takes only a few minutes. After registration you can: Create your first survey immediately Invite respondents via email or a shareable link Start collecting verified feedback right away

Question 20

If I use Feedback Journey, should I replace my regular feedback meetings with these surveys?

Accepted Answer

Absolutely not. Feedback Journey is designed to elevate your face-to-face conversations with clients, not replace them. When you rely solely on verbal check-ins, the conversation often revolves around how the project leader personally perceives your performance. However, by running a Feedback Journey survey first, you collect holistic data from everyone you actually interact with on the ground. When you sit down for a face-to-face meeting with the client leader, the dynamic shifts. Instead of asking a vague, "How do you think I am doing?", you can present your results and confidently say, "This is what your team thinks about my work.". This approach is significantly more valuable and strategic for both parties. Furthermore, we intentionally built "responder notes" into the product. This feature exists specifically so you can evaluate single responses and add notes about your real-world follow-up conversations and interpretations of the results. The data should always act as a launchpad for deeper, more meaningful human dialogue.

Frequently Asked Questions

Common questions about Feedback Journey