Verifiable client feedback for IT consultants and freelancers

Feedback Journey is a client-feedback platform for IT consultants, freelancers and consultancies. You collect honest client scores, set improvement goals from what they show, and prove your results with a QR-verifiable Journey Card.

Run a short survey after each project, sprint or workshop. Put the Journey Card it produces on your CV, your proposal, or your Upwork profile.

Free to start — no credit card.

Create your first survey freeSee how it works

How does Feedback Journey work?

Feedback Journey runs one short loop after every piece of work you deliver. First you survey the people you worked with. Then you set an improvement goal from what their scores show. Finally you publish a Journey Card that proves the result. The loop repeats, so your evidence gets stronger with every project.

Who is Feedback Journey for?

Feedback Journey is built for knowledge workers who are hired into someone else's organization and have to prove the value they deliver. Three groups get the most out of it.

  • Consultants and freelancers on long-term contracts, working inside a client's team.
  • Service delivery professionals who work with clients over time, but not side by side.
  • Course and workshop facilitators who need feedback the moment a session ends.

What does the feedback loop look like?

Each round has four steps, and each one takes minutes rather than hours.

  1. Create a survey and invite clients to respond.
  2. Evaluate the results and set an improvement goal.
  3. Start over.
Create
a survey
Invite clients
to respond
Evaluate the results
Set an improvement goal

Why do honest scores beat high scores?

Feedback only improves performance when it points at the work rather than at the person. The largest review of the evidence, a meta-analysis of 607 effect sizes across 23,663 observations, found that feedback raised performance on average but that more than a third of feedback interventions actually made performance worse (Kluger & DeNisi, Psychological Bulletin, 1996). Feedback Journey is designed around that finding. Questions are fixed and task-focused, and responders are told to save a 10 for genuinely world-class work, so the scores you collect mean something.

Feedback is the breakfast of champions.

Ken Blanchard, American Author

Client situations every consultant knows

Each video is under a minute long and shows one moment from client work. The article under each video goes deeper. The people in the videos are fictional, and the videos are AI-generated.

What does Feedback Journey look like for long-term contracts?

Feedback Journey has three survey types, one for each way knowledge work is delivered. Every type asks four fixed questions scored from 0 to 10, so results stay comparable over time. Pick the kind of work you do to see what it covers.

For long-term assignments

A long-term survey asks the team around you how the collaboration is actually going. Run it a few times a year and you can see your scores move.

  • Survey your client 2–4 times a year.
  • Get recognition for your work — and spot where to improve.
  • Show progress as you go.
  • Build a reputation for caring about the value you create for clients.
A consultant working alongside a client's team during a long-term engagement.

What do clients say about documented feedback?

Clients and hiring managers tell us the same three things. Documented feedback makes a consultant easier to trust, easier to compare, and easier to talk about.

  • A consultant who asks for feedback regularly is telling me something. They care about the quality of the service, and they care about whether we are happy with it.
  • A CV with an endless list of technologies has limited value. A Journey Card documents customer satisfaction instead. It shows me both the professional skills and how the consultant works with other people.
  • We are a large organization with a lot of consultants. As a leader I cannot follow up on every one of them day to day. I still meet the key account managers, but the ones using Feedback Journey no longer ask me how their consultant is doing. They show me the latest survey instead and say: “Look at this. This is what your people think of my guy.” Those meetings are far more useful.

What does Feedback Journey cost?

Feedback Journey costs nothing to start and €67 per year for one person. A whole organization is €1,500 per year, with no charge per seat. Every plan includes all three survey types, so pick the one that fits you today and upgrade whenever you need to.

Free Trial

Free

No credit card required.

  • Up to 3 surveys
  • Up to 5 invited respondents
  • Access to all survey types

Single User

€67 per year

Or pay €24 every three months.

  • Unlimited surveys
  • Unlimited respondents
  • Improvement goals & Journey cards

Organization

€1,500 per year

One price for your whole team.

  • Everything in Single User
  • Organization-wide dashboard
  • Department management
  • Role-based access control

All prices exclude VAT. We bill through Stripe.

An organization can invite every colleague without the price going up. That keeps the cost predictable however fast the team grows.

What do people ask about Feedback Journey?

Read more...

Level Up: Using Improvement Goals to Boost Your Growth and Customer Satisfaction

Learn about our feature, Improvement Goals, and how it takes you on a journey of being awesome.

The three survey types, and how to pick one

Long-term, service delivery, or workshop: what each survey type measures, and why the questions never change.

How the Long-term Surveys Work

Learn how to create and send surveys to your customers.

About the Supporters

Leans about the supporter role and how they can help you improve.

What is the Consultant Role About?

What is it about, and why is it so important to collect feedback and assess your performance?

Journey Cards: verifiable proof of client satisfaction

What a Journey Card shows, why a client can trust one you made yourself, and where to use it.

How do you agree what “modern and fast” means with a client?

Turn vague words into checks you can test, write down what “done” means before you build, and ask the client after the first milestone, while a gap is cheap to close.

Is client silence a sign that everything is fine?

Why unhappy clients go quiet until it is urgent, how to read the signs, and how a short question after each milestone turns silence into an answer in time.

How should a freelancer report project status to a client?

What a good status update holds, why long late replies fail, and how a low Communication score becomes a fixed weekly rhythm you can track.

How do you win a client who has never met you?

Why a stranger cannot take your word for it, what makes proof believable, and how a Journey Card with a QR code lets the client check your results themselves.

Why do perfect client scores teach you nothing?

Why clients click 10 to be polite, what an honest 8 with one tip is worth, and how guidance at the moment of scoring brings out numbers you can use.

How do you know if a workshop was worth it?

Why applause is not an outcome, which four things to score before people leave, and how to turn a low Relevance score into a goal for the next course.