Verifiable client feedback for IT consultants and freelancers

Feedback Journey is the feedback tool built for IT consultants and knowledge workers. Run a fast survey after each project, sprint or workshop — then turn honest client scores into a QR-verifiable Journey Card you can put on your CV, proposal, or Upwork profile.

Free to start — no credit card.

Create your first survey freeSee how it works

A Feedback Journey Card showing average client-satisfaction scores across four categories, the number of responders, the latest response date, and a QR code to verify the results.A QR-verifiable Journey Card
Quit assuming. Be data driven in your improvement work.
Outstanding credibility with documented customer satisfaction.
Build your brand with verifiable results.
Most knowledge workers do not collect quantitative feedback. Get an impactful competitive edge!

How Feedback Journey works

Collect honest client feedback after every project, turn it into measurable improvement, and prove your results with a verifiable Journey Card.

Feedback Journey is tailored for

  • Service delivery workers.
  • Long-term contract workers co-working with their clients.
  • Course and workshop facilitators.

Feedback Journey drives the improvement work for your employees using the following process:

  1. Create a survey and invite clients to respond.
  2. Evaluate the results and set an improvement goal.
  3. Start over.
Create
a survey
Invite clients
to respond
Evaluate the results
Set an improvement goal
Feedback is the breakfast of champions.

Ken Blanchard, American Author

Feedback Journey for knowledge workers in long-term contracts

For long-term assignments

  • Survey your client 2–4 times a year.
  • Get recognition for your work — and spot where to improve.
  • Show progress as you go.
  • Build a reputation for caring about the value you create for clients.

See how long-term surveys work

A consultant working alongside a client's team during a long-term engagement.

What do the Clients Say?

  • Consultants that request feedback regularly, show that they are commited to deliver high quality service and care about customer satisfaction.
  • Looking at CVs with endless lists of technologies has limited value. The Journey Cards document customer satisfaction, and provied a distilled view of what matters, covering both professional skills and how the consultant is working in the social environment.
  • We are a large organization and we have a lot of consultants. As a leader, it can be difficult to follow up on all of them on a daily basis. I still meet with the KAM of the organizations using Feedback Journey, but they don't ask me how the consultant is doing, which can be difficult to answer. Instead they show me the results of the latest survey and say: "Look at this. This is what your people think of my guy". These meetings are always much more fruitful.

What does Feedback Journey cost?

Choose the plan that fits you today. Upgrade or join an organization at any time.

Free Trial

Free

No credit card required

  • Up to 3 surveys
  • Up to 5 invited respondents
  • Access to all survey types

Single User

€67 per year

or €24 per 3 months

  • Unlimited surveys
  • Unlimited respondents
  • Improvement goals & Journey cards

Organization

€1,500 per year

Predictable pricing for your whole team

  • Everything in Single User
  • Organization-wide dashboard
  • Department management
  • Role-based access control

All prices excl. VAT. Subscription billed via Stripe.

Organizations can invite all colleagues without increasing the price, making costs predictable and easy to manage.

Start free — no credit cardTalk to us about Organization

Common questions about Feedback Journey

Read more...

Level Up: Using Improvement Goals to Boost Your Growth and Customer Satisfaction

Learn about our feature, Improvement Goals, and how it takes you on a journey of being awesome.

Expanding Horizons: How Feedback Journey's New Survey Types Elevate Your Professional Growth

Great news! We have launched new survey types to help you collect feedback from different types of work.

How the Long-term Surveys Work

Learn how to create and send surveys to your customers.

About the Supporters

Leans about the supporter role and how they can help you improve.

What is the Consultant Role About?

What is it about, and why is it so important to collect feedback and assess your performance?

What is the Journey Cards: Turning Honest Feedback into Marketing Gold

A comprehensive guide to Journey Cards and how they can help you showcase your awesomeness.